How Do I Escalate An Issue With T-mobile in 2024?

How Do I Escalate An Issue With T-mobile in 2024?

Seek escalation to T-Mobile’s “Office of the President”
You need to first get through to a specialist. The team’s main line asks you to enter a phone extension, so you’ll have to find another way to reach them such as requesting escalation. Call the main line for T-Mobile’s Executive Offices at (425) 378-4000.

How can I file a complaint with T-Mobile?

Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. For media requests, commercial questions or customer service inquiries, visit our Contacts page.

How do I report a service problem with T-Mobile?

Dial 611 from your T-Mobile phone, or 1-800-937-8997 from any other phone.

What federal agency do I contact about problems with T-Mobile?

If you are not satisfied with your phone company’s response, contact your state government or the Federal Communications Commission (FCC). Contact your state consumer protection office for help resolving a phone company complaint.

How do I dispute a charge on T-Mobile?

The Notice of Dispute must contain enough information for us to identify your account and attempt to resolve your claim, including (a) the name of the T-Mobile account holder; (b) billing account number; (c) the mobile telephone number at issue; (d) a written description of the problem, relevant documents and …

Can I sue T-Mobile for breach?

If you have received notice from T-Mobile that your name, email address, phone number, social security number, or home address has been compromised, the CCPA gives you the right to sue T-Mobile for this data hack.

Who is the CEO of T-Mobile?

Mike Sievert (Apr 1, 2020–)
T-Mobile US / CEO
Mike Sievert, President & Chief Executive Officer | T-Mobile …
Mike Sievert is president and chief executive officer of T-Mobile and a member of T-Mobile’s board of directors.

How do I complain to T-Mobile headquarters?

T‑Mobile customer service issues should be reported to 800-937-8997.

Does T-Mobile have a corporate office?

T-Mobile Headquarters and Office Locations
T-Mobile is headquartered in Bellevue, 12920 SE 38th Street, United States, and has 3 office locations.

What cell phone company has the most complaints?

In the quarter, the FCC received 1,494 complaints about AT&T Wireless; 529 about Verizon Wireless; 749 complaints about Cingular; 767 about Sprint PCS; 247 about Nextel; and 429 about T-Mobile. Other surveys bolster the FCC complaint data.

What is T-Mobile’s buyer’s remorse policy?

You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

How do I get a refund from T-Mobile?

To request a payment refund, contact T-Mobile Customer Service. You’ll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.

How much will people get from T-Mobile settlement?

How much can I get from the T-Mobile settlement? The amount on offer varies greatly, and is largely based on the severity of the data breach suffered by the customer. Current and former customers are entitled to a flat $25 as a base amount. Californians are eligible for a cash payment of $100.

How do I contact Mike Sievert at T-Mobile?

You can email me at mike.sievert@t-mobile.com.

Who bought out T-Mobile?

On July 26, 2019, the U.S. Department of Justice approved T-Mobile’s $26 billion merger with Sprint after the two carriers reached an agreement to sell Boost Mobile, Virgin Mobile, (both owned by Sprint) and Sprint’s branded prepaid business for $1.4 billion to Dish Network.

How do I talk to T-Mobile customers?

You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.

How do I access T-Mobile admin?

T-Mobile Hotspot
In the address bar, enter http://192.168.0.1 and press the enter key. Choose Input password and enter the password. Choose Login. Note: The default admin password is Admin + last 4 digits of the IMEI (eg: Admin1234).

How do I contact T-Mobile by email?

T-Mobile does not use e-mail for Customer Care related matters or for Support related matters. However, you can reach out to them through DM on Facebook or Twitter if that is preferrable to calling 611. If you call 611 though.

What is T-Mobile’s customer service rating?

The J.D. Power Customer Care Study evaluates customer experiences across six service platforms: store, phone, website, app, social media and text, and revealed T-Mobile took home a score of 829 points, 26 points higher than the segment average.

Is T-Mobile service getting worse?

All three major carriers—Verizon, T-Mobile, and AT&T had worse scores on this metric in the first part of 2023 than they’d had in early 2021. “It’s gotten a little bit worse—there’s a problem more than there used to be,” says Carl Lepper, a senior director at J.D. Power.

Can a customer sue T-Mobile?

How much can you sue T-Mobile for in small claims? In California, you can sue T-Mobile for a maximum of $10,000 if you are an individual. If you are a business suing T-Mobile, you can sue for a maximum of $5,000.

Is T-Mobile getting a refund lawsuit?

According to the FTC, T-Mobile allowed other companies to add charges—typically $9.99 per month—to its customers’ phone bills without their consent. To settle the lawsuit, T-Mobile agreed to pay at least $90 million for refunds.

How long does it take T-Mobile to process a refund?

30 days
Refunds may take up to 30 days to process. We will refund the purchase price, excluding rebates, special discounts, and restocking fees.

How do I contact T-Mobile about my billing dispute?

1-800-937-8997
Questions about your bill? Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.

What is T-Mobile’s buyer’s remorse policy?

If you are within 14 days you can return the phone and get your money back minus any restocking fees and only pay for the service used in that period of time. If you are past that point the phones are yours and cannot be returned.